FAQs

I am looking for work

1. Am I an employee or a contractor?

You are a contractor which means you get the benefits of being your own boss whilst claiming expenses related to your work.

2. Am I responsible for my own tax obligations?

Yes, each year you will have to file an income tax return which will calculate how much money you have earned, how many expenses you have incurred and whether you must pay any tax or if the IRD owes you a tax refund. Each time you earn money, we pay 20% withholding tax to the IRD on your behalf so, it is likely that the IRD will owe you money.

3. Do you provide support around tax return filing?

Yes, if you would like us to handle all your tax obligations on your behalf, we can provide you with accounting services. If you would like more information, please email [email protected] and we will be more than happy to help.

4. How do I submit my Hours for payment?

Each time you work, your hours are submitted via our payroll app. Instructions are provided once you have registered with us.

5. How and when do I receive payments?

Payments are made to your nominated bank account each fortnight overnight on Thursday for the previous fortnight’s timesheets, up to Friday of the previous week.

For example, Week One (Monday to Friday) then Week Two (Monday to Friday), you are paid for Week one and Week two on Thursday Week Three.

6. Am I eligible for KiwiSaver?

As an independent contractor, you are not automatically enrolled in KiwiSaver, and will have to join a scheme yourself if you choose to enrol. This also means you are not entitled to employer contributions.

7. Is there a high demand for relievers?

Absolutely! You will have no problems, getting the hours you need. We have a lot of opportunities for you to choose from.

8. How do I schedule myself and make myself available for relieving?

You do this via our app. You set the times, hours and location that you are available to work.

9. Can I work for multiple relieving agencies?

You can but we have enough relieving work to accomodate your needs. Remember, you earn rewards points with us each time you work and working exclusively with us prevents double bookings but its your choice.

10. What happens if I decide to go back to full-time employment or find other work?

You can go back to full-time and remain on our database. You can simply set yourself as inactive OR you may want to continue to relieve when you are full-time for extra money.

11. Can I be employed full-time and registered as a reliever?

Absolutely! You can stay on our database or join our database and list yourself as “Inactive”. The benefit of being with Reliever, is that YOU are in control.

I am looking to hire

1. What is a booking?

A booking is a contract between you (the client) and Reliever (the agency) when we mutually agree to fill booked hours on a specific date/s with specific times

2. How do I make a booking?

You will be able to book relievers directly through our mobile app by viewing their profile and booking straight into their calendar which shows their availability, this is currently under construction. In the meantime, email [email protected]

3. How much notice do I need to give to request a reliever?

Ideally by Close of Business if you want a reliever the following morning. We do have many relievers that will accept short notice too. As the requirement arises, try us!

4. How much notice do I need to give to cancel or amend a booking?

Clients will be charged 50% of the original contract fee where a cancellation or variation occurs inside of 8 business hours of the original contract starting time, unless otherwise agreed with the reliever.

5. Do you have a large pool of relievers?

Yes, we do. Not all of them are available all the time, and relievers get contracted out quickly so it really is first in first served. However, we understand the urgency with needing relievers at short notice and we will work at solving your reliever problems.

6. What are the rates you charge clients?

Our rates vary depending on your sector and the type of reliever you require. Please enquire with our Admin Team [email protected]

7. What is your minimum charge?

There is no ‘minimum’, therefore any number of hours can be booked as long as the reliever agrees. Bear in mind, relievers are more likely to agree to contracts that will fairly compensate for their time and travel to and from site.

8. When do I get invoiced after the completion of a contract?

Invoices go out each Friday with payment due 5 working days from receipt of invoice. Paying through bank transfer with the invoice number as a reference is preferred.

9. Do I have to pay up front before relievers complete their contract?

Yes, until we have an established relationship. If the reliever does not complete the contract in full (whereby the reliever cancels), you will be refunded the entire amount. If the reliever completes part of the contract (E.g. leaves early) you will be credited the difference. Whereby you cancel in full or instruct the reliever to complete only part of their contract, the difference will be credited to your account.

10. Do you provide insurance or indemnify us in the event a reliever causes harm or loss?

No, all contracts entered into between you and us are at your own risk. We take all practical steps to provide you with the people that best fit your requirements.

11. Are there any additional charges for last minute bookings?

This depends on the circumstances. Some relievers may request additional benefits which may include a better contract rate, petrol or something of this nature. We recommend booking in advance however it is very common to have last minute bookings and we cater to this need.